A resource for customer experience (CX) and experience management (XM) professionals.
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From the Ground Up

Release Date: April 30, 2019 • Episode #66

In a conversation on customer experience in the healthcare industry, Steve welcomes Robert Tangeman, director of customer experience at Exactech, a healthcare manufacturing company. They discuss the complexity of navigating CX in the healthcare space and how Robert was able to develop a program from scratch.