A resource for customer experience (CX) and experience management (XM) professionals.
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Episodes tagged “manufacturing”

From the Ground Up

From the Ground Up

Released: April 30, 2019 6:00 am

In a conversation on customer experience in the healthcare industry, Steve welcomes Robert Tangeman, director of customer experience at Exactech, a healthcare manufacturing company. They discuss the complexity of navigating CX in the healthcare space and how Robert was able to develop a program from scratch.

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The CX Juggernaut

The CX Juggernaut

Released: April 2, 2019 6:00 am

Johnson Controls is a huge company, with over 100 brands in over 150 countries, and managing a global customer experience program is no small undertaking. Guest host Pat Gibbons interviews Johnson Control's Matt Inman on how the manufacturing industry maintains a CX program.

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