A resource for customer experience (CX) and experience management (XM) professionals.
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The CX Juggernaut

Release Date: April 2, 2019 • Episode #62

Johnson Controls is a huge company, with over 100 brands in over 150 countries, and managing a global customer experience program is no small undertaking. Guest host Pat Gibbons interviews Johnson Control’s Matt Inman on how the manufacturing industry maintains a CX program.