A resource for customer experience (CX) and experience management (XM) professionals.
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Episodes tagged “Johnson Controls”

Spinning-off without getting dizzy

Spinning-off without getting dizzy

Released: January 14, 2020 6:00 am

Corporate changes such as spinning off a part of a company or rebranding can have dramatic effects on customer experience, so tooling your CX program for the disruption is critical. Pat Gibbons guests hosts with guests Rafael Chavez and Kory Weisman from Clarios, formerly known as Johnson Controls Power Solutions, to discuss how they navigated their CX programs during big changes within their company.

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The CX Juggernaut

The CX Juggernaut

Released: April 2, 2019 6:00 am

Johnson Controls is a huge company, with over 100 brands in over 150 countries, and managing a global customer experience program is no small undertaking. Guest host Pat Gibbons interviews Johnson Control's Matt Inman on how the manufacturing industry maintains a CX program.

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Making CX Work at Johnson Controls

Making CX Work at Johnson Controls

Released: October 23, 2018 6:00 am

Steve introduces a new podcast series in which he explores how companies implement their customer experience programs. Matt Inman and Matt Sharp join Steve to discuss the CX program at Johnson Controls and how to ensure various regional and product programs remain cohesive within a global company.

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