A resource for customer experience (CX) and experience management (XM) professionals.
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Episodes tagged “Matt Inman”

The CX Juggernaut

The CX Juggernaut

Released: April 2, 2019 • Episode #62

Johnson Controls is a huge company, with over 100 brands in over 150 countries, and managing a global customer experience program is no small undertaking. Guest host Pat Gibbons interviews Johnson Control's Matt Inman on how the manufacturing industry maintains a CX program.

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Making CX Work at Johnson Controls

Making CX Work at Johnson Controls

Released: October 23, 2018 • Episode #42

Steve introduces a new podcast series in which he explores how companies implement their customer experience programs. Matt Inman and Matt Sharp join Steve to discuss the CX program at Johnson Controls and how to ensure various regional and product programs remain cohesive within a global company.

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