A resource for customer experience (CX) and experience management (XM) professionals.
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Episodes tagged “ground up”

Starting from Scratch

Starting from Scratch

Released: July 19, 2019 6:00 am

It might sound like more work but sometimes building a CX program from the ground up has its advantages. Steve welcomes guest Roberta O'Keith of Murphy-Hoffman Company, a full-service truck dealership, to discuss how she started customer experience programs in companies that had no such efforts in place.

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From the Ground Up

From the Ground Up

Released: April 30, 2019 6:00 am

In a conversation on customer experience in the healthcare industry, Steve welcomes Robert Tangeman, director of customer experience at Exactech, a healthcare manufacturing company. They discuss the complexity of navigating CX in the healthcare space and how Robert was able to develop a program from scratch.

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