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Episodes tagged “healthcare”

CX Horror Stories II

CX Horror Stories II

Released: October 29, 2019 6:00 am

Hosts Steve Walker and Pat Gibbons present another frightful episode of CX Horror Stories - tales of customer experience gone bad. This year's scary offerings include healthcare, travel, and automotive repair.

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From the Ground Up

From the Ground Up

Released: April 30, 2019 6:00 am

In a conversation on customer experience in the healthcare industry, Steve welcomes Robert Tangeman, director of customer experience at Exactech, a healthcare manufacturing company. They discuss the complexity of navigating CX in the healthcare space and how Robert was able to develop a program from scratch.

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Improving the patient experience

Improving the patient experience

Released: August 14, 2018 6:00 am

The phrase “healthcare is broken” is often used to describe the health services industry in America, but what does that mean? Steve welcome the co-founder and president of OurHealth, Dr. Jeff Wells, and they discuss what it means to provide better experiences for patients and how that compares to the customer experience space.

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