A resource for customer experience (CX) and experience management (XM) professionals.
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Why you’ll never be great at all 10 CX traits

Release Date: April 10, 2018 • Episode #14

Steve welcomes back Walker senior vice president Jennifer Batley to review the 10 traits of effective CX leaders and talk about how customer experience professionals rated themselves at the Qualtrics X4 Summit. Jennifer also introduces an eleventh “bonus” trait.