A resource for customer experience (CX) and experience management (XM) professionals.
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Episodes tagged “Jennifer Batley”

Don’t let your brand make false promises

Don’t let your brand make false promises

Released: July 17, 2018 6:00 am

Does your brand make a promise to your customers? Then you need to make certain your CX program can deliver on that promise! Steve welcomes back Jennifer Batley, a vice president and certified customer experience professional at Walker, for a discussion on how to make certain your brand aligns with your customer experience.

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Why you’ll never be great at all 10 CX traits

Why you’ll never be great at all 10 CX traits

Released: April 10, 2018 6:00 am

Steve welcomes back Walker senior vice president Jennifer Batley to review the 10 traits of effective CX leaders and talk about how customer experience professionals rated themselves at the Qualtrics X4 Summit. Jennifer also introduces an eleventh “bonus” trait.

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Teamwork Makes the Dream Work

Teamwork Makes the Dream Work

Released: February 20, 2018 6:00 am

Steve welcomes guest Sonya McAllister to discuss how CX leaders need to be influential - persuading other people and teams to engage and join in efforts to create a customer experience that provides a competitive advantage.

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