A resource for customer experience (CX) and experience management (XM) professionals.
Subscribe on Apple Podcasts Listen on Spotify Listen on Stitcher Listen on Stitcher Listen on YouTube

Episodes tagged “X4”

X4 Recap

X4 Recap

Released: March 14, 2019 • Episode #60

Steve along with Walker's own Sonya McAllister, Brad Harmon, and Jamieson Prala discuss what they experienced at the Qualtrics X4 Summit in Salt Lake City.

Listen to this episode

Why you’ll never be great at all 10 CX traits

Why you’ll never be great at all 10 CX traits

Released: April 10, 2018 • Episode #14

Steve welcomes back Walker senior vice president Jennifer Batley to review the 10 traits of effective CX leaders and talk about how customer experience professionals rated themselves at the Qualtrics X4 Summit. Jennifer also introduces an eleventh “bonus” trait.

Listen to this episode