A resource for customer experience (CX) and experience management (XM) professionals.
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Episodes tagged “CXPA”

A Global View

A Global View

Released: April 23, 2019 • Episode #65

In a continuing series featuring the luminaries of customer experience, Steve welcomes Bob Azman to the podcast and discusses how he started his CX career, his time leading the CXPA, and his experience in CX on a global scale.

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Becoming the Chief “Charismatic” Officer

Becoming the Chief “Charismatic” Officer

Released: October 9, 2018 • Episode #40

Steve continues with the Luminaries of CX series in a discussion with Diane Magers, the interim CEO of the Customer Experience Professionals Association on what skills make the best CX pros and her views on the future of the profession.

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Recapping the CXPA Insights Exchange (Part 1)

Recapping the CXPA Insights Exchange (Part 1)

Released: May 15, 2018 • Episode #19

CX professionals from across the globe met in New Orleans to exchange ideas and learn more about what's happening in the realm of customer experience. Steve welcomes Pat Gibbons back to the podcast to share what Walker associates learned was on the minds of CX pros.

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