A resource for customer experience (CX) and experience management (XM) professionals.
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Special Episode: Live with CXPA – Key Ingredients for Making an Impact with CX

Release Date: September 7, 2021 • Episode #182

In this special encore presentation, Steve Walker hosts the Live with CXPA event “Key Ingredients for Making an Impact with CX.”

As the ultimate advocate for customers, customer experience professionals are supposed to be catalysts for change and influential in building a customer-focused culture. However, it’s easy to get caught up in the details of managing a CX program and question if all this effort is really making a difference. In this session, join guest host Steve Walker and special guests Ian Golding, CCXP, Greg Melia, CAE, and Roxie Strohmenger, CCXP, as they discuss how to rise above surveys, dashboards, training, and other program components to really make a difference for your organization.

Watch This Episode on YouTube