A resource for customer experience (CX) and experience management (XM) professionals.
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Making it Easy for Customers

Release Date: January 16, 2018 • Episode #2

Steve and guest Melissa Meier, a certified customer experience professional and vice president at Walker Information, continue the discussion of the recently published report “Customers 2020: A Progress Report” by describing about how companies can make it easy for their customers to do business.