A resource for customer experience (CX) and experience management (XM) professionals.
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Episodes tagged “report”

The State of CX Management

The State of CX Management

Released: October 22, 2019 6:39 am

The Qualtrics XM Institute released their report “The State of Customer Experience Management, 2019” which assesses how companies are doing with their CX efforts. Guest host Pat Gibbons welcome Isabelle Zdatny from the XM Institute to discuss their findings and some of the key takeaways from the report.

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At the Speed of Customers

At the Speed of Customers

Released: January 23, 2018 6:00 am

Steve and guest Troy Powell, Ph.D. and vice president of statistical solutions at Walker Information, discuss the importance of speed in your customer experience efforts.

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Making it Easy for Customers

Making it Easy for Customers

Released: January 16, 2018 6:00 am

Steve and guest Melissa Meier, a certified customer experience professional and vice president at Walker Information, continue the discussion of the recently published report "Customers 2020: A Progress Report" by describing about how companies can make it easy for their customers to do business.

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The Importance of Personalization

The Importance of Personalization

Released: January 9, 2018 6:00 am

Steve discusses the importance of personalization from the recently released Walker research, "Customers 2020: A Progress Report" with guest Brad Harmon, a certified customer experience professional and vice-president of consulting services for Walker Information.

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