A resource for customer experience (CX) and experience management (XM) professionals.
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Episodes tagged “Melissa Meier”

Steer clear of the process map

Steer clear of the process map

Released: June 26, 2018 • Episode #25

Journey mapping is a powerful tool in the CX leader's arsenal, but there are some "detours" you should avoid. In the first of a three-part series, Steve discusses how to avoid the process map detour with guests Melissa Meier from Walker, and Sheila March from Ascension Ministry Service Center.

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Experience is Knowledge

Experience is Knowledge

Released: February 6, 2018 • Episode #5

In the second of this 10-episode series, Steve welcomes back guest Melissa Meier, a certified customer experience professional and vice president of Walker Information, to discuss the importance of being knowledgeable in your field as a CX leader.

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Making it Easy for Customers

Making it Easy for Customers

Released: January 16, 2018 • Episode #2

Steve and guest Melissa Meier, a certified customer experience professional and vice president at Walker Information, continue the discussion of the recently published report "Customers 2020: A Progress Report" by describing about how companies can make it easy for their customers to do business.

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