A resource for customer experience (CX) and experience management (XM) professionals.
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Is B2B CX behind B2C?

Release Date: February 19, 2019 • Episode #56

Steve welcomes back Bob Thompson, CEO of CustomerThink Corporation and is also the Founder and Editor-in-Chief of CustomerThink.com, to discuss the perception of B2B CX trailing in progress from B2C and how B2B leaders see customer experience as an effective way to differentiate themselves within the market.