A resource for customer experience (CX) and experience management (XM) professionals.
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Episodes tagged “Bob Thompson”

Is B2B CX behind B2C?

Is B2B CX behind B2C?

Released: February 19, 2019 6:00 am

Steve welcomes back Bob Thompson, CEO of CustomerThink Corporation and is also the Founder and Editor-in-Chief of CustomerThink.com, to discuss the perception of B2B CX trailing in progress from B2C and how B2B leaders see customer experience as an effective way to differentiate themselves within the market.

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From CRM to CX

From CRM to CX

Released: September 18, 2018 6:00 am

Host Steve Walker welcome the CEO of Customer Think Corporation and the founder and editor-in-chief of CustomerThink.com Bob Thompson to discuss how he started in the customer experience industry and his thoughts on the future of the CX movement.

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