A resource for customer experience (CX) and experience management (XM) professionals.
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CX Champions

Release Date: May 7, 2019 • Episode #67

An organization’s culture is critical to making customer experience work. Steve welcomes Ann Schrader and Denise Hinkeldey from Farm Credit Services to discuss their CX program and how the culture helps motivate employees to keep the customer experience a priority within their company.

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