A resource for customer experience (CX) and experience management (XM) professionals.
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Episodes tagged “culture”

Globalization and CX

Globalization and CX

Released: October 15, 2019 6:00 am

With more companies moving to globalizing their business, it can be easy to overlook the implications of not considering cultural differences required for CX programs in different countries. Steve welcomes back Bob Azman, a CX professional with over 40 years of experience and founder and CXO of Innovative CX Solutions, to discuss why companies should consider the customer experience in the context of other countries and cultures.

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CX Champions

CX Champions

Released: May 7, 2019 6:00 am

An organization's culture is critical to making customer experience work. Steve welcomes Ann Schrader and Denise Hinkeldey from Farm Credit Services to discuss their CX program and how the culture helps motivate employees to keep the customer experience a priority within their company.

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Buy-in From the Top

Buy-in From the Top

Released: March 13, 2019 6:00 am

A discussion on the importance of executive support and for your CX program and how the organization’s culture can make or break your CX efforts. Steve welcomes customer experience leaders Brian Daniell and Chris Lawton from Deltek to discuss how they developed and continue to maintain a successful customer experience program.

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