A resource for customer experience (CX) and experience management (XM) professionals.
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Episodes tagged “employees”

Immersing in the Customer’s Experience

Immersing in the Customer’s Experience

Released: August 27, 2019 6:00 am

Building customer empathy is an important aspect to your customer experience program and trying to teach that to your organization is not easy. Steve welcomes Serena Riley, the customer experience senior Manager at LLamasoft, to describe how she used immersive experiences to help employees understand the customer’s point of view within a phase of their journey.

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CX Champions

CX Champions

Released: May 7, 2019 6:00 am

An organization's culture is critical to making customer experience work. Steve welcomes Ann Schrader and Denise Hinkeldey from Farm Credit Services to discuss their CX program and how the culture helps motivate employees to keep the customer experience a priority within their company.

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