A resource for customer experience (CX) and experience management (XM) professionals.
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Being a Catalyst for CX Change

Release Date: March 27, 2018 • Episode #12

As CX professionals, we are looking to make a difference, engage our organizations and drive meaningful change on behalf of the customer. The problem is being that catalyst for change in organizations can be difficult. Steve welcomes guest Allison Grayson, a certified CX professional and vice president at Walker, to discuss strategies to help drive meaningful change in your CX program.