A resource for customer experience (CX) and experience management (XM) professionals.
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Episodes tagged “Allison Grayson”

So you have a journey map… what now?

So you have a journey map… what now?

Released: July 10, 2018 6:00 am

Customer journey maps are an excellent resource for companies to refine their CX initiatives, but companies often leave them on the shelf to collect dust. In the third of our series on avoiding the detours that can prevent your journey maps from going the distance, Steve welcomes back CX expert Allison Grayson, a vice president at Walker, to discuss how companies can activate their journey map, taking full advantage of their value.

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Requirements, Planning, and Execution

Requirements, Planning, and Execution

Released: June 5, 2018 6:00 am

Allison Grayson, a certified customer experience professional and vice president at Walker, joins Steve to talk about the importance of an effective listening architecture and how careful planning will benefit your CX program.

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Being a Catalyst for CX Change

Being a Catalyst for CX Change

Released: March 27, 2018 6:00 am

As CX professionals, we are looking to make a difference, engage our organizations and drive meaningful change on behalf of the customer. The problem is being that catalyst for change in organizations can be difficult. Steve welcomes guest Allison Grayson, a certified CX professional and vice president at Walker, to discuss strategies to help drive meaningful change in your CX program.

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