A resource for customer experience (CX) and experience management (XM) professionals.
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You need to drive action!

Release Date: July 24, 2018 • Episode #29

CX experts are often on the front-lines of instituting changes to better the customer experience, but it’s not an easy task. Steve welcomes back Walker expert Noah Grayson to begin a three-episode series on change management and how to effectively drive action in your company.