A resource for customer experience (CX) and experience management (XM) professionals.
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Episodes tagged “Noah Grayson”

You need to drive action!

You need to drive action!

Released: July 24, 2018 6:00 am

CX experts are often on the front-lines of instituting changes to better the customer experience, but it’s not an easy task. Steve welcomes back Walker expert Noah Grayson to begin a three-episode series on change management and how to effectively drive action in your company.

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The Business-Savvy CX Leader

The Business-Savvy CX Leader

Released: April 3, 2018 6:00 am

An effective CX leader will utilize the thought process needed to understand the key components of a situation and comprehend the consequences of actions. Steve welcomes Noah Grayson, a CX professional and senior vice president at Walker, to discuss the trait of being a business savvy CX leader.

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