A resource for customer experience (CX) and experience management (XM) professionals.
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Episodes tagged “stories”

Storytime

Storytime

Released: November 17, 2020 • Episode #142

There are so many ways in which a companies' or individuals' efforts to provide an exceptional and memorable customer experience. It's easy to remember the bad experiences but important we share the good one's as well. In this episode, host Steve Walker welcomes back Shep Hyken, a customer service and experience expert, Chief Amazement Officer of Shepard Presentations, a best-selling author, to share stories of exceptional customer experiences.

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Navigating the Crisis

Navigating the Crisis

Released: June 9, 2020 • Episode #120

Host Steve Walker welcomes back guest Dereck Mobley, associate vice president at Walker, to share some stores of companies that were proactive and innovative in their approach to customer experience as a response to the pandemic.

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