A resource for customer experience (CX) and experience management (XM) professionals.
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Episodes tagged “Shep Hyken”

Storytime

Storytime

Released: November 17, 2020 • Episode #142

There are so many ways in which a companies' or individuals' efforts to provide an exceptional and memorable customer experience. It's easy to remember the bad experiences but important we share the good one's as well. In this episode, host Steve Walker welcomes back Shep Hyken, a customer service and experience expert, Chief Amazement Officer of Shepard Presentations, a best-selling author, to share stories of exceptional customer experiences.

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Convenience Trumps Price

Convenience Trumps Price

Released: November 6, 2018 • Episode #44

Continuing the "CX Luminary" series highlighting the "rock stars" of customer experience, Steve welcomes Shep Hyken to the podcast to discuss how he got his start in CX and how making convenience can bring your company a competitive edge.

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