A resource for customer experience (CX) and experience management (XM) professionals.
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Episodes tagged “horror stories”

CX Horror Stories III

CX Horror Stories III

Released: October 27, 2020 • Episode #139

It's another edition of The CX Leader Podcast's annual CX Horror Stories! Hosts Steve Walker and Pat Gibbons endure frightening tales of bad hotel service, poor rental management, ghoulish social media responses, and spine-chilling encounters with government agencies. Guests include Sandra Mathis (HCL Technologies), Brandi Dale (Walker), Johnathan Ruchman (Brookdale Senior Living) and Amy Brown (Authenticx).

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CX Horror Stories II

CX Horror Stories II

Released: October 29, 2019 • Episode #90

Hosts Steve Walker and Pat Gibbons present another frightful episode of CX Horror Stories - tales of customer experience gone bad. This year's scary offerings include healthcare, travel, and automotive repair.

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CX Horror Stories

CX Horror Stories

Released: October 31, 2018 • Episode #42

It's a spooky edition of the CX Leader Podcast as Steve welcomes back Pat Gibbons, SVP and principal of Walker Information, to listen to scary stories of customer experience failures and discuss how they could have been avoided.

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