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CX Horror Stories V: The CX Apocalypse

Release Date: October 31, 2022 • Episode #240

What would the world look like if customer experience simply… disappeared? How would anyone receive support? How would companies know what products work? How would you be able to hire someone to fix your dishwasher? In this special episode of The CX Leader Podcast, producer Chris Higgins assembles a panel of experts from Walker to perform a terrifying thought experiment worthy of an episode of The Twilight Zone: imagine a world without customer experience. Panelists include Walker experts Brett DeWitt, TJ O’Neil, Liz Wallshield, and Job Willman.

Brett DeWitt

Brett DeWitt

Brett DeWitt

TJ O’Neil

Brett DeWitt

Liz Wallshield

Brett DeWitt

Job Willman

Listen to more terrifying stories in our CX Horror Stories Series.

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