A resource for customer experience (CX) and experience management (XM) professionals.
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The United States of CX

Release Date: December 18, 2018 • Episode #49

Steve welcomes Stephanie Thum, chief advisor of federal customer experience at Qualtrics, to discuss how federal agencies are beginning to apply customer experience into government, how legislation is requiring the implementation of CX practices, the imbalance of X-data (experience) and O-data (operational) within agencies, and… Zootopia

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