The United States of CX
Release Date:
Steve welcomes Stephanie Thum, chief advisor of federal customer experience at Qualtrics, to discuss how federal agencies are beginning to apply customer experience into government, how legislation is requiring the implementation of CX practices, the imbalance of X-data (experience) and O-data (operational) within agencies, and… Zootopia?
Tags: government federal agencies XO data Qualtrics Steve Walker Stephanie Thum