A resource for customer experience (CX) and experience management (XM) professionals.
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Episodes tagged “XM”

Experience Management 101, Part 1

Experience Management 101, Part 1

Released: December 3, 2019 6:00 am

Experience Management, or “XM”, is a newer term in the area of customer experience and CX professionals will certainly be hearing more about how XM will impact their programs. Steve welcomes Aimee Lucas from the Qualtrics XM Institute to provide an overview of experience management and how it impacts CX professionals’ efforts within their companies.

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Empowering CX with Actionable Information

Empowering CX with Actionable Information

Released: September 11, 2018 6:00 am

In the fourth episode of the CX technology series, Steve discusses the perspective from the technology provider with Kirk Baetens who is a global partner manager for Qualtrics, a world-class provider in experience management software and Walker’s technology partner.

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