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Episodes tagged “Turn Back Time”

Turn Back Time… Again!

Turn Back Time… Again!

Released: July 6, 2021 • Episode #173

It’s that time of year when producer Chris Higgins takes a moment to look back on some of the excellent advice from past guests on The CX Leader Podcast. Having covered a variety of topics from mystery shopping, CX in government, and even how one of the “happiest places on earth” executes their customer experience, there's a vast number of "take home value" segments to choose from, but this episode focuses on four particularly insightful tips for CX leaders.

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Turn Back Time: Thanksgiving

Turn Back Time: Thanksgiving

Released: November 24, 2020 • Episode #143

It's Thanksgiving week in the United States and The CX Leader Podcast is grateful for all the amazing talent that has offered their insights and knowledge to the greater customer experience community. Producer Chris Higgins shares some highlights of "Take-home value" from Shane Green, Kirsten Allegri Williams, Jake Sorofman, Seth Fritz, and Janelle Dieken.

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That Take-home Value

That Take-home Value

Released: May 14, 2019 • Episode #68

Producer Chris Higgins takes listeners on another trip in the "way-back" machine to listen to some of our favorite "take-home value" moments in our Luminary series.

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