A resource for customer experience (CX) and experience management (XM) professionals.
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Episodes tagged “trends”

From CRM to CX

From CRM to CX

Released: September 18, 2018 • Episode #37

Host Steve Walker welcome the CEO of Customer Think Corporation and the founder and editor-in-chief of CustomerThink.com Bob Thompson to discuss how he started in the customer experience industry and his thoughts on the future of the CX movement.

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