A resource for customer experience (CX) and experience management (XM) professionals.
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Human Duct Tape

Release Date: January 24, 2019 • Episode #52

Pat Gibbons guest hosts this episode with guest Jeanne Bliss, founder and president of CustomerBliss, consultant, and thought leader on customer experience. Jeanne and Pat discussion her books, how she began her career in CX, and how customer experience leaders needs to remember the human side to how they approach CX within their companies.