Steve welcomes to the podcast Kerry Bodine, founder of Kerry Bodine and Company, to discuss the importance of user- and human-centered design in customer experience and Kerry’s thoughts on trends and how UX is impacting CX today.
A resource for customer experience (CX) and experience management (XM) professionals. 
Episodes tagged “trends”
Pat Gibbons guest hosts this episode with guest Jeanne Bliss, founder and president of CustomerBliss, consultant, and thought leader on customer experience. Jeanne and Pat discussion her books, how she began her career in CX, and how customer experience leaders needs to remember the human side to how they approach CX within their companies.
Host Steve Walker welcomes the CEO of Customer Think Corporation and the founder and editor-in-chief of CustomerThink.com Bob Thompson to discuss how he started in the customer experience industry and his thoughts on the future of the CX movement.