A resource for customer experience (CX) and experience management (XM) professionals.
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Episodes tagged “Shepard Presentations”

I’ll Be Back

I’ll Be Back

Released: September 21, 2021 • Episode #

Is your customer loyal to your company, or to your prices? One of the best practices for any company is to create a culture that grows customer loyalty beyond aspects such as price or location. Host Steve Walker welcomes back award-winning keynote speaker, author, and CX expert Shep Hyken, for a discussion about his new book, "I’ll Be Back: How to get Customers to Come Back Again and Again.”

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