A resource for customer experience (CX) and experience management (XM) professionals.
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Episodes tagged “Pat Gibbons”

CX Horror Stories

CX Horror Stories

Released: October 31, 2018 • Episode #42

It's a spooky edition of the CX Leader Podcast as Steve welcomes back Pat Gibbons, SVP and principal of Walker Information, to listen to scary stories of customer experience failures and discuss how they could have been avoided.

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Recapping the CXPA Insights Exchange (Part 1)

Recapping the CXPA Insights Exchange (Part 1)

Released: May 15, 2018 • Episode #19

CX professionals from across the globe met in New Orleans to exchange ideas and learn more about what's happening in the realm of customer experience. Steve welcomes Pat Gibbons back to the podcast to share what Walker associates learned was on the minds of CX pros.

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How a Box of Invoices Tells a Story

How a Box of Invoices Tells a Story

Released: April 17, 2018 • Episode #15

Steve welcomes Pat Gibbons, a customer experience professional and senior vice president at Walker, and discusses how storytelling can be a powerful addition to the customer experience professional's toolbox.

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