A resource for customer experience (CX) and experience management (XM) professionals.
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Episodes tagged “Mike Grindstaff”

Got data? Dashboard it!

Got data? Dashboard it!

Released: October 12, 2021 • Episode #187

CX pros often need to provide ways for employees across the company to access data from their customer experience programs. This data should be easy to access and quick to interpret on a high level – no time to be downloading tabulated data and fiddling with it in Excel. Dashboards provide a way to aggregate data into a high-level, easy-to-read view, giving CX programs a vital tool in communicating feedback from customers. Host Steve Walker welcomes Gary Szeszycki and Mike Grindstaff, both from Walker, for a discussion on how to plan and build effective dashboards.

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What’s your goal?

What’s your goal?

Released: August 28, 2018 • Episode #34

In a continuing series on technology, Steve welcomes Mike Grindstaff to the podcast for a discussion on getting the most out of your technology and how to gauge success by defining your goals.

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