A resource for customer experience (CX) and experience management (XM) professionals.
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Episodes tagged “Karen Cernock”

Wear Comfortable Shoes

Wear Comfortable Shoes

Released: November 12, 2019 • Episode #92

Immersive experiences can be a powerful tool to demonstrate the customer experience, but for patients at a hospital, it can be impactful - and emotional - for the leadership of an organization. Guest host Pat Gibbons welcomes guest Karen Cernock from Indiana University Health to discuss how an immersive experience for their board developed into a program throughout the organization.

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