A resource for customer experience (CX) and experience management (XM) professionals.
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Episodes tagged “innovative”

Navigating the Crisis

Navigating the Crisis

Released: June 9, 2020 6:00 am

Host Steve Walker welcomes back guest Dereck Mobley, associate vice president at Walker, to share some stores of companies that were proactive and innovative in their approach to customer experience as a response to the pandemic.

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Being Innovative

Being Innovative

Released: March 20, 2018 6:00 am

Disrupting the status quo can sometimes lead to innovative solutions when it comes to CX, and Steve discusses this trait with Walker senior vice president and customer experience professional Sean Clayton.

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