A resource for customer experience (CX) and experience management (XM) professionals.
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Episodes tagged “innovative”

What’s Trending Today?

What’s Trending Today?

Released: September 8, 2020 • Episode #132

These past few years have seen some amazing changes in the customer experience space. And these past few months responding to the COVID pandemic has tested and proven the importance of CX. As our understanding of customers’ needs becomes more refined, experience management professionals are finding ways to innovate, setting trends that help further define how we approach customer experience. Host Steve Walker welcomes guest Dutta Satadip, global head of customer success and operations at Pinterest, to discuss some of today's more prominent trends in customer experience.

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Navigating the Crisis

Navigating the Crisis

Released: June 9, 2020 • Episode #120

Host Steve Walker welcomes back guest Dereck Mobley, associate vice president at Walker, to share some stores of companies that were proactive and innovative in their approach to customer experience as a response to the pandemic.

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Being Innovative

Being Innovative

Released: March 20, 2018 • Episode #11

Disrupting the status quo can sometimes lead to innovative solutions when it comes to CX, and Steve discusses this trait with Walker senior vice president and customer experience professional Sean Clayton.

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