A resource for customer experience (CX) and experience management (XM) professionals.
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Episodes tagged “influential”

Do Me a Favor

Do Me a Favor

Released: February 27, 2018 • Episode #8

Steve welcomes guest Sonya McAllister to discuss how CX leaders need to be influential - persuading other people and teams to engage and join in efforts to create a customer experience that provides a competitive advantage.

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