A resource for customer experience (CX) and experience management (XM) professionals.
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Episodes tagged “immersive experience”

Wear Comfortable Shoes

Wear Comfortable Shoes

Released: November 12, 2019 6:00 am

Immersive experiences can be a powerful tool to demonstrate the customer experience, but for patients at a hospital, it can be impactful - and emotional - for the leadership of an organization. Guest host Pat Gibbons welcomes guest Karen Cernock from Indiana University Health to discuss how an immersive experience for their board developed into a program throughout the organization.

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Immersing in the Customer’s Experience

Immersing in the Customer’s Experience

Released: August 27, 2019 6:00 am

Building customer empathy is an important aspect to your customer experience program and trying to teach that to your organization is not easy. Steve welcomes Serena Riley, the customer experience senior Manager at LLamasoft, to describe how she used immersive experiences to help employees understand the customer’s point of view within a phase of their journey.

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