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Episodes tagged “Halloween”

CX Horror Stories II

CX Horror Stories II

Released: October 29, 2019 • Episode #90

Hosts Steve Walker and Pat Gibbons present another frightful episode of CX Horror Stories - tales of customer experience gone bad. This year's scary offerings include healthcare, travel, and automotive repair.

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CX Horror Stories

CX Horror Stories

Released: October 31, 2018 • Episode #42

It's a spooky edition of the CX Leader Podcast as Steve welcomes back Pat Gibbons, SVP and principal of Walker Information, to listen to scary stories of customer experience failures and discuss how they could have been avoided.

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