A resource for customer experience (CX) and experience management (XM) professionals.
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Episodes tagged “Greg Melia”

Let’s Celebrate!

Let’s Celebrate!

Released: October 3, 2023 • Episode #287

Every first Tuesday of October, CX pros take a moment to celebrate their profession and bring awareness to the benefits of a great customer experience, and we hope you’re celebrating with us as well! Since 2011, the Customer Experience Professionals Association, or CXPA, has been dedicated to the advancement of the CX profession and continues to provide support for customer experience professionals throughout their career. Guest host Pat Gibbons welcomes Greg Melia, CEO of the CXPA, for a discussion on why we should take time to celebrate all things CX.

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Checking-in with the CXPA

Checking-in with the CXPA

Released: September 10, 2019 • Episode #83

Like most professions, CX pros enjoy the benefits and support of an organization that provides resources and ways to network with other professionals. Steve welcomes the new CEO of the Customer Experience Professionals Association - or CXPA - Greg Melia for a discussion on the organization's benefits and future.

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