A resource for customer experience (CX) and experience management (XM) professionals.
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Episodes tagged “Dereck Mobley”

Navigating the Crisis

Navigating the Crisis

Released: June 9, 2020 6:00 am

Host Steve Walker welcomes back guest Dereck Mobley, associate vice president at Walker, to share some stores of companies that were proactive and innovative in their approach to customer experience as a response to the pandemic.

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It’s Party Time!

It’s Party Time!

Released: July 5, 2019 6:00 am

Guest host Pat Gibbons welcomes Walker expert Dereck Mobley for a discussion on how customer experiences professionals can plan corporate events around customer feedback to bring better awareness of your company’s CX efforts to the organization.

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