A resource for customer experience (CX) and experience management (XM) professionals.
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Episodes tagged “CX”

It’s the little things

It’s the little things

Released: October 13, 2020 • Episode #137

A driving factor for any business to be successful is the ability to differentiate - setting your company apart from the competition by creating great experiences for your customers. Three ways to do that is with personalization, ease, and speed – and its the first of these three that our guest is going to talk about today. Host Steve Walker welcomes Marcus Hall, president and partner at California Closets, for a discussion about not only personalizing the product, but the experience as well.

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