A resource for customer experience (CX) and experience management (XM) professionals.
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Episodes tagged “CX professionals”

Celebrating CX Day 2020!

Celebrating CX Day 2020!

Released: October 6, 2020 • Episode #136

There's never been a better time to be a CX professional, and today's episode explores the best the profession has to offer and why customer experience and experience management is critical to a businesses success. Host Steve Walker welcomes guests Sandy Mathis, Rosa Carbajal, and Johnathan Ruchman to discuss why they believe customer experience is such a great profession and how CX can be one of the best investments for a company.

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Checking-in with the CXPA

Checking-in with the CXPA

Released: September 10, 2019 • Episode #83

Like most professions, CX pros enjoy the benefits and support of an organization that provides resources and ways to network with other professionals. Steve welcomes the new CEO of the Customer Experience Professionals Association - or CXPA - Greg Melia for a discussion on the organization's benefits and future.

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