A resource for customer experience (CX) and experience management (XM) professionals.
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Episodes tagged “CX day”

Celebrating CX Day 2020!

Celebrating CX Day 2020!

Released: October 6, 2020 • Episode #136

There's never been a better time to be a CX professional, and today's episode explores the best the profession has to offer and why customer experience and experience management is critical to a businesses success. Host Steve Walker welcomes guests Sandy Mathis, Rosa Carbajal, and Johnathan Ruchman to discuss why they believe customer experience is such a great profession and how CX can be one of the best investments for a company.

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Are you ready for a party?

Are you ready for a party?

Released: August 24, 2020 • Episode #130

Each year on the first Tuesday in October, the Customer Experience Professionals Associate - or CXPA - encourages professionals and companies to take some time to recognize the importance of this practice and celebrate the ways they strengthen the customer experience within their own company. Host Steve Walker welcomes guests Gabe Smith and Derik Iverson of CXPA to discuss how companies can celebrate their accomplishments and customers on "CX Day."

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CX Day Celebration!

CX Day Celebration!

Released: October 2, 2018 • Episode #39

CX Day is celebration of all things CX and Steve invited five CX professionals from various business to discuss their work and what makes customer experience a rewarding profession.

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