A resource for customer experience (CX) and experience management (XM) professionals.
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Episodes tagged “Cecelia Herbert”

Human Resources: the CX Pro’s Partner

Human Resources: the CX Pro’s Partner

Released: December 14, 2021 • Episode #196

The employee experience is becoming more critical in making certain your company has the best possible customer experience. But there’s one department that is critical in establishing and maintaining an effective EX program: human resources. Host Steve Walker welcomes Dr. Cecelia Herbert, a certified experience management professional and a principal XM catalyst for the Qualtrics XM Institute, for a discussion on the importance of building relationships with human resources to improve the customer and employee experience.

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