A resource for customer experience (CX) and experience management (XM) professionals.
Subscribe on Apple Podcasts Listen on Spotify Subscribe on Google Play Listen on Stitcher Listen on Stitcher Listen on YouTube
The Influence of Technology on CX

The Influence of Technology on CX

There is no denying the importance of technology’s role in customer experience. Steve Walker will invite guests within the customer experience technology space for discussions on how technology became prevalent in CX, the current state of technology, and what to expect from technology for CX in the future.

Empowering CX with Actionable Information

Empowering CX with Actionable Information

Released: September 11, 2018 6:00 am

In the fourth episode of the CX technology series, Steve discusses the perspective from the technology provider with Kirk Baetens who is a global partner manager for Qualtrics, a world-class provider in experience management software and Walker’s technology partner.

Listen to this episode

The Pitfalls of Tech

The Pitfalls of Tech

Released: September 4, 2018 6:00 am

CX pros and business leaders rely on technology to provide the data and analysis of customer feedback, but it’s too easy to get stuck in the mud. Steve welcomes Walker technology experts Ryne Fanning and Rich Boits to the podcast for a discussion on how to avoid common mistakes when planning your technology strategy.

Listen to this episode

What’s your goal?

What’s your goal?

Released: August 28, 2018 6:00 am

In a continuing series on technology, Steve welcomes Mike Grindstaff to the podcast for a discussion on getting the most out of your technology and how to gauge success by defining your goals.

Listen to this episode

Let’s Talk Tech

Let’s Talk Tech

Released: August 21, 2018 6:00 am

In the first of a series of episodes devoted to technology, Steve welcomes Brian Kovacs, chief information officer at Walker, for a discussion on why it's critical for CX leaders to be knowledgeable about what technology is available to improve the customers’ experience.

Listen to this episode